Common Questions

Find answers to the most frequently asked questions about our cold plunge products.
How cold does the Primal Cold Plunge get?
How long does it take to cool down?
What is your warranty coverage?
Do I need any special electrical setup?
How much does shipping cost?
What is the water capacity?
How often do I need to change the water?
Can I use it outdoors?
What maintenance is required?
What if I have issues after purchase?

Product & Setup

Questions about setup, installation, and getting started with your cold plunge.
What are the dimensions of the cold plunge?
How difficult is assembly?
Can I move it once it's filled?
What filtration system do you use?

Shipping & Warranty

Information about delivery, returns, and warranty coverage.
How long does shipping take?
What is your return policy?
Do you ship internationally?
What does the warranty cover?

Need More Help?

Contact Our Team

Can't find the answer you're looking for? Our team is here to help. Reach out with any questions about our cold plunges, and we'll get back to you within 24 hours.

Email us at support@goprimalhealth.com or use our contact form.