Find answers to the most frequently asked questions about our cold plunge products.
How cold does the Primal Cold Plunge get?
Our cold plunge maintains consistent temperatures as low as 37°F (3°C) with precision control of ±0.5°F. The temperature is fully adjustable to match your recovery needs and tolerance levels.
How long does it take to cool down?
Depending on ambient temperature and starting water temperature, the Primal Cold Plunge typically reaches your target temperature within 4-6 hours. Once cooled, the system maintains temperature consistently for optimal performance.
What is your warranty coverage?
We offer a comprehensive warranty on all components. Our chiller unit comes with a 2-year warranty, and the tub itself is covered for 1 year. We stand behind our engineering and provide responsive customer support.
Do I need any special electrical setup?
The Primal Cold Plunge operates on standard 110V household power. No special electrical installation is required—simply plug it into a standard outlet and you're ready to go.
How much does shipping cost?
We offer free shipping to most locations in the continental United States. For Alaska, Hawaii, and international orders, please contact our team for a custom shipping quote.
What is the water capacity?
Our standard cold plunge holds approximately 80 gallons of water, providing ample space for full-body immersion up to shoulder height for most users.
How often do I need to change the water?
With proper filtration and sanitation maintenance, you typically only need to change the water every 3-4 months. Our integrated filtration system keeps water clean between changes.
Can I use it outdoors?
Yes! The Primal Cold Plunge is designed for both indoor and outdoor use. The chiller unit should be protected from direct weather exposure, but the tub itself is weather-resistant and UV-protected.
What maintenance is required?
Minimal maintenance is required: clean the filter every 2-4 weeks, check water chemistry weekly, and perform a deep clean every few months. We provide detailed maintenance guides with every purchase.
What if I have issues after purchase?
Our customer support team is available to help troubleshoot any issues. We respond to inquiries within 24 hours and can ship replacement parts quickly if needed. Your satisfaction is our priority.
Product & Setup
Questions about setup, installation, and getting started with your cold plunge.
What are the dimensions of the cold plunge?
The tub measures 32" W x 56" L x 36" H, providing comfortable space for adults up to 6'5" tall. The chiller unit footprint is compact at 18" W x 24" D x 26" H.
How difficult is assembly?
Assembly is straightforward and takes about 30-45 minutes with basic tools. We include detailed instructions and video guides. Most customers complete setup themselves without professional help.
Can I move it once it's filled?
Once filled, the unit weighs approximately 700 lbs and should not be moved. We recommend choosing your location carefully before filling. The unit can be drained and relocated if needed.
What filtration system do you use?
We use a commercial-grade multi-stage filtration system including mechanical filtration and optional ozone or UV sanitation. This keeps water crystal clear and reduces chemical usage.
Shipping & Warranty
Information about delivery, returns, and warranty coverage.
How long does shipping take?
Standard shipping takes 5-10 business days for most locations in the continental US. We'll provide tracking information as soon as your order ships.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied, contact us for a return authorization. The unit must be in like-new condition with original packaging.
Do you ship internationally?
We currently ship to the US and Canada. International shipping rates and times vary by location. Contact our team for a custom quote for your region.
What does the warranty cover?
Our warranty covers manufacturing defects and component failures under normal use. This includes the chiller, pump, filtration system, and tub structure. Consumables like filters are not covered.
Need More Help?
Contact Our Team
Can't find the answer you're looking for? Our team is here to help. Reach out with any questions about our cold plunges, and we'll get back to you within 24 hours.
Email us at support@goprimalhealth.com or use our contact form.
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